After working for Foothills LME for 26 years, Susan Kincaid saw a better way to provide top quality services to people in North Carolina who many times fell through the cracks or suffered from lack of funding and resources. She continued to work under contract with Foothills, while also beginning to build her own consultation firm to assist in this endeavor. She formally started ESP Resources in 2006 and quickly found a substantial demand for her services, particularly from a company built from the ground up, Carolina Residential. After serving them as chief consultant for several years, she purchased the company and began the process of putting her vision to work. Carolina Residential now serves over 105 clients across North Carolina in both residential and PSR settings. Susan contributes the company’s success to keeping a people-focused mission and bringing in staff who truly aim to improve the lives of others.